Direct Action Links - Widget

CONTENTS

You’re installing Consolto but prefer to trigger the widget directly through links to your website or ClickNTalk page.

The widget can trigger one of the following actions: 

  • Start chat ==> start chat
  • Start video call ==> start call
  • Start audio call ==> start audio call
  • Start scheduling ==> start scheduling
  • Start Contact form ==> start form
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IMPORTANT NOTE: Before you continue, please note there are separate instructions for “Multi-agent” widget and “Single-agent”. 

If you embed the script into your website from the “Team Center” (available in our Enterprise plan), use the “Multi-agent widget” instructions. 

Otherwise, use the “Single-agent widget” instructions. 

Path 1: Single-agent widget

To trigger actions immediately on page load, add the Consolto start parameter: 

www.yourwebsite.com/?consolto-start=textchat


Notes: 

1. The URL parameters are slightly different than the programmatic texts:

  • Start chat ==> textchat
  • Start video call ==> videocall
  • Start audio call ==> audiocall
  • Start scheduling ==>scheduling
  • Start scheduling ==> form
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2. Opening the widget (with no action) is controlled via the Consolto backoffice itself.

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Path 2: Multi-agent widget

To trigger actions immediately on page load, add the Consolto start parameter: 

Example: 

www.yourwebsite.com/?consolto-start=textchat&consolto-agent-id=agentIdHere123123132


Notes: 

1. The URL parameters are slightly different than the programmatic texts:

  • Start chat ==> textchat
  • Start video call ==> videocall
  • Start audio call ==> audiocall
  • Start scheduling ==>scheduling
  • Start scheduling ==>form
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2. Make sure to provide the agentId otherwise nothing will happen.

3. Opening the widget (with no action) is controlled via the Consolto backoffice itself.

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